Strona główna

Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.

• Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
• Process consumer orders, providing information to enable cross selling and upselling of products
• Provide reports, resolve technical queries and undertake associated administrative activities
• Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
• Provide a "High-Touch" consumer service to our customers

• Fluency in Italian (min. C1 level)
• Higher advanced/ fluent level in English
• ABILITY TO WORK FROM HOME IN POLAND
• Excellent communication skills both written and verbal
• The desire to exceed expectations and ability to take ownership of issues
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
• Previous experience and knowledge of systems and liaising with suppliers
• Ability to handle difficult situations and tasks
• Computer skills (MS Office)

• Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
• Rest: we subsidize the holiday
• Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
• Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
• Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
• CSR - we care not only about ourselves. We are happy to help those in need.
• Language Course - you don't speak Polish? Join us and sign up for the lessons we organize.