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Job description

Under the direct supervision of the Head of Resource Management and the overall supervision of RO Brussels ITS Administrator the incumbent is responsible for undertaking the following duties and responsibilities:

Core Functions / Responsibilities:

• Perform onsite and remote ICT technical support function; Manage incident, requests, changes and problems within the agreed Service Level Agreements (SLA).

• Assist in daily administration, maintenance, monitoring and troubleshooting of on premise and cloud hosted ICT systems.

• Assist in documentation and reference materials for planned and delivered IT services when assigned, and contribute to the development, continuous improvements and change management processes.

• Perform proactive maintenance on the telecommunication system to avoid disruption of service. Perform minor repairs on hardware equipment, as required.

• Maintain and install laptops (software/hardware) and peripherals – including relocation of IT hardware as well as create and archive user home drives and profiles.

• Assist in the analysis of the overall Mission’s IT equipment’s performance and needs, identify areas for improvements, and recommend and implement new technologies, upgrades, and technical solutions for enhancement of the Mission’s IT systems.

• Be responsible to perform the assigned duties as smoothly as possible, ensuring management quality, cost effectiveness and transparency in accordance with IOM high standards.

• Perform any other duties as may be assigned.

Requirements

Education

• Completed University degree in Computer Science, Information Technology, or any other relevant field

• Specialized formal training on IT systems, business software (Microsoft Office 365) is an asset

Experience and Skills

• At least three years of previous relevant work experience.

• Experience in working in a multi-cultural environment.

• Familiar with direct assistance to migrants and/or refugees will be considered as an asset.

Languages

• Fluency in Polish and English is required.
• Required Competencies
• IOM’s competency framework can be found at this link.

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Type of Appointment: Special Short-Term Ungraded Contract.

IOM is committed to a diverse and inclusive environment.

This post is subject to local recruitment. Only those holding a valid residence and work permit for Poland will be eligible for consideration.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

At the time of recruitment, all candidates must disclose any known relative or spouse who works for IOM. Candidates may also be requested to provide documentary evidence of academic degree(s), professional licenses, and proof of no criminal records as relevant to the requirements of the position advertised.

Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.

Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.